Customer Service


Most items are made to order and will ship within 1 week of receipt of order unless otherwise noted. In-stock items will ship right away. JOYA by Sarina ships Monday thru Saturday. You will receive an order confirmation email when the order is placed, and a shipping confirmation email when shipped. Orders are shipped via USPS Priority Mail (3-5 business days) or USPS International. 



We offer FREE SHIPPING in the US! 

International shipping starts at $14.95 depending on destination country. 



JOYA by Sarina ships internationally. Standard shipping is $14.95 and up, depending on destination. 



JOYA by Sarina accepts all major credit cards. At checkout you have the option to pay with PayPal. 



JOYA by Sarina will accept items for exchange or store credit within 10 days of receipt of order. Items must be return in new and unworn condition. Please contact for a return request. Exchanges are subject to shipping charges, and we do not refund shipping charges on returned items. Custom orders are non-returnable. 



JOYA by Sarina is committed to protect our clients' personal information. We will not share, trade or sell any information provided. Any information we collect is used to provide with better customer service and to complete orders. Our mailing list is limited to those customers who wish to receive information about JOYA by Sarina's products & news. If you do not wish to receive emails from JOYA by Sarina, please send an email to with "REMOVE FROM MAILING LIST" as subject header. 



Each JOYA by Sarina jewelry piece is handmade and should be treated with care. The best way to clean your jewelry is with warm water, mild soap and a toothbrush. Gold filled and silver wire can be wiped with a soft jewelry cloth. Tahitian pearls and gemstones may be washed with mild soapy water. 



If you should have any problems with your JOYA by Sarina piece, please contact us by email:, or phone: (808)-276-5697. We will do our best to repair or replace any broken part of your JOYA jewelry piece. 



JOYA by Sarina uses 14K gold filled and sterling or argentium silver, unless otherwise noted. If you have questions about the material used in any of the jewelry items, please contact for more information. 

14K, 18K and 20K gold can be custom ordered. Please email for more information. 



All our Tahitian pearls are genuine and handpicked in Tahiti. Pearls come in a variety of colors and sizes. Price depends on size, color and perfection of the pearl. Please note that Tahitian pearls are natural and unique, and not one pearl are exactly the same. 



JOYA by Sarina uses a variety of different stones, and strive to pick the best stones for each piece of jewelry. Please note that since the stones are organic material, difference in shape and color are normal. 



JOYA by Sarina accepts custom orders. Please contact or call (808)-276-5697 if you have any specific ideas for a jewelry piece you would like to have made. If you have a specific shell, a pearl or a gemstone that you would like to use in a custom made jewelry piece, feel free to contact me, and we can discuss how to design something that is just for you. Some customers ask for 14K, 18K or 20K white/yellow/rose gold. These materials are available upon request.



If you see a necklace  you like, but want it in a different length, please feel free to contact me, 

All JOYA bracelets are custom made / made to order. Standard bangle size is a diameter of 2.5" (8" round). Other sizes can be ordered.

All JOYA rings are custom made / made to order. If you need a different size than the standard options, please specify when placing the order in the 'comment section' during checkout.